If you are an owner and believe you may have been unfairly taken advantage of or defrauded by an exit company, we urge you to file a complaint with the Attorney General in your state and in the state where the business is located. The website ConsumerResources.org is a hub for national consumer protection information and resources for attorney generals across the United States.

In addition to filing complaints with the Attorney General in your state and in the state where the business is located, we also recommend you reach out to your local BBB office and your local law enforcement. For additional help contacting these resources, consumers can reach out to the ARDA-ROC Consumer Support Team at 1-855-939-1515 or fill out the form below:


Describe Your Timeshare Exit Company Story

  • Your Information:

  • Business the Complaint is Being Made Against:

  • Additional Information:

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Reminder: Timeshare owners should stay alert. Look out for the red flags of exit and resale scams: 

  • Calls or emails claiming to have an “interested buyer” for a timeshare;
  • Caller claiming to be a representative of ARDA or ARDA-ROC. Fact: ARDA and ARDA-ROC only responds to inquiries from owners after an inbound request – there are absolutely no unsolicited calls, emails or communications;
  • A company promises to modify, cancel or transfer an owner’s timeshare for a large upfront fee;
  • A company requests an upfront fee, or the wire transfer of money for a “service,” “tax” or other “requirement” for the sale or transfer to be completed;
  • If an offer sounds too good to be true, it likely is.