Thinking of working with an EXIT COMPANY?
Ask yourself these 3 questions:

Who Is the Company?
Have I heard of them? Can I trust them? Did they contact me unsolicited? Do they have a physical address, or is it a PO Box or virtual office?

What Do They Want Me To Do?
Do they want me to: Pay upfront money before action? Stop paying my mortgage or fees? Get foreclosed on? Pay money in order to get money?

What Evidence Supports Their Message?
Use independent sources to verify claims or debunk them, then ask yourself if their claims still seem accurate? Do they still get paid if I get forclosed on and suffer negative credit ratings?
FREQUENTLY ASKED QUESTIONS
What are my exit options?
Timeshare is a use product that comes with fees. If you do not use the property or can no longer pay the fees, it may not make sense for you to continue owning your timeshare. Please explore our website to learn about your options. Check out our Resale Provider Directory.
What if my timeshare resort company could not assist me?
Your first contact should be to your timeshare resort company for the safest, easiest and often most cost-effective solution to fit your particular situation. If you’ve contacted them once, then try again before moving on to other options to make sure you received the most up to date information. If you choose to work with a third party, we encourage you to use one of those in our Resale Provider Directory.
How do I find out who my timeshare resort company is?
If you don’t know who operates your timeshare resort, your exchange company may be able to help you or you can contact us for assistance at (855) 939-1515 and responsibleexit@arda.org.
Can I act on the behalf of a family member or friend who is looking to exit a vacation timeshare?
What do I do if I have a mortgage?
What are my exit options?
Timeshare is a use product that comes with fees. If you do not use the property or can no longer pay the fees, it may not make sense for you to continue owning your timeshare. Please explore our website to learn about your options and check out our Resale Provider Directory.
What if my timeshare resort company could not assist me?
Your first contact should be to your timeshare resort company for the safest, easiest and often most cost-effective solution to fit your particular situation. If you’ve contacted them once, then try again before moving on to other options to make sure you received the most up to date information. If you choose to work with a third party, we encourage you to use one of those in our Resale Provider Directory.
How do I find out who my timeshare resort company is?
If you don’t know who operates your timeshare resort, your exchange company may be able to help you or you can contact us for assistance at (855) 939-1515 and responsibleexit@arda.org.
Can I act on the behalf of a family member or friend who is looking to exit a vacation timeshare?
What do I do if I have a mortgage?
A mortgage is a contractual obligation between you and your lending partner, which may supersede the rights of the timeshare developer. No third party can relieve you of these obligations without the lender’s approval. Factors like how much you owe, the balance and terms of your mortgage , etc., will determine your eligibility to exit. Contact your lending partner and timeshare resort company for options.
How can I protect myself from scams?
- If someone contacts you and says they have an “interested buyer” for your timeshare, that’s the first red flag. Proceed with caution!
- If you receive an unsolicited call from someone claiming to be a representative of ARDA or ARDA-ROC. ARDA and ARDA-ROC DO NOT contact owners unless an owner first reaches out for help.
- Be wary of companies who contact you with false promises of modifying, cancelling or transferring your timeshare for an upfront fee. Almost always these are fraudulent.
- If you’re asked to pay an upfront fee, or wire money for a “service”, “tax”, or any other “requirement” for a sale to be completed, don’t do it – that is a scam. * This does not include nominal advertising fees that a legitimate reseller may ask an owner to pay up-front.
- If an offer sounds too good to be true, it likely is. Scam companies will typically entice owners by saying their buyer is offering a purchase amount equal or close to your asking price.
How does ARDA-ROC help protect me?
- Resale & Transfer: Introduce or pass pro-consumer legislation that protects owners from falling victim to scams and help to create a more vibrant secondary market for timeshares.
- Timeshare Owner Privacy Laws: Support responsible privacy protection for owners that balances the need for communication with the right to be free from third parties acquiring owner data for solicitation purposes.
- Taxes on Owners: Oppose any unreasonable taxation on owners such as tax on exchange, transient accommodations tax, or unfair increases to property taxes.
- Non-Judicial Foreclosure: Save homeowner associations time and money by supporting laws that enable a foreclosure sale outside the court system.
Why does ARDA-ROC participate in Coalition for Responsible Exit?
Are advertisements that offer services for timeshare exit companies scams?
What can I do if a timeshare exit company defrauded me?
What should I do if I've paid money to American Resource Management Group d.b.a. Resort Release, American Consumer Credit or another exit company?
Am I allowed to rent my property?
Generally yes, although some restrictions may apply. Many timeshare owners choose to rent out their deeded property or club points as an alternative to selling or exiting their timeshare. Some timeshare resort companies have their own rental programs, so it’s best to contact them first to see if they can assist you. If not, there are a number of timeshare resale companies that offer rental services and can help you list your timeshare for rent through their website. We recommend contacting a few different companies to compare their rental advertising packages and fees when determining which company to work with.
Check out our Rental & Resale Provider Directory.
Is timeshare an investment property?
Checklist to Exit
A Helpful ChecklistFOR exiting your timeshare
If you decide to exit your timeshare, this checklist will help make sure you have all the necessary information ready.
- Name, address and phone number of your timeshare resort.
- The deed and/or contract or membership agreement which clearly identifies the timeshare you own.
- The financing agreement (if you are still paying for the property) --remember you'll have to pay this off before you can transfer your timeshare to a new owner.
- Any title insurance information.
- Any other information to identify clearly your membership.
- The exchange company affiliated with your timeshare resort.
- The amount and due date of your maintenance fee and whether it has been paid for the current year.
- If billed separately, the amount of real estate taxes owed on your timeshare, the due date and whether they have been paid for the current year.
- The date your timeshare will next become available for use by a new owner or when a new owner can first make a reservation.
- Is your timeshare a fixed week or floating week unit and/or does it require an advanced reservation?
- Gather copies of the documents governing the resort owner’s association, if any, the resort’s rules and regulations, reservation rules and any other information that would be helpful to a new owner, such as area attractions.
- Know whether or not your timeshare is legally classified as real estate or personal property as this will make a difference in how it is conveyed to a new owner.
- Check with your owners’ association or resort manager to determine if there is any documentation they need in order to complete any sale.