Thinking of working with an EXIT COMPANY?

Ask yourself these 3 questions:


Who Is the Company?

Have I heard of them? Can I trust them? Did they contact me unsolicited? Do they have a physical address, or is it a PO Box or virtual office?


What Do They Want Me To Do?

Do they want me to: Pay upfront money before action? Stop paying my mortgage or fees? Get foreclosed on? Pay money in order to get money?


What Evidence Supports Their Message?

Use independent sources to verify claims or debunk them, then ask yourself if their claims still seem accurate? Do they still get paid if I get forclosed on and suffer negative credit ratings?

Resort pool

Frequently Asked Questions

Timeshare is a use product that comes with fees. If you do not use the property or can no longer pay the fees, it may not make sense for you to continue owning your timeshare. Please explore our website to learn about your options and check out our Resale Provider Directory.

Your first contact should be to your timeshare resort company for the safest, easiest, and often most cost-effective solution to fit your particular situation. If you’ve contacted them once, then try again before moving on to other options to make sure you received the most up to date information. If you choose to work with a third party, we encourage you to use one of those in our Resale Provider Directory.

If you don’t know who operates your timeshare resort, your exchange company may be able to help you or you can contact us for assistance at (855) 939-1515 and [email protected].

Yes, you can assist them in moving through the process, but unless you have a power of attorney for all the timeshare owners of record, you will need their signature to complete the process.

A mortgage is a contractual obligation between you and your lending partner, which may supersede the rights of the timeshare developer. No third party can relieve you of these obligations without the lender’s approval. Factors like how much you owe, the balance and terms of your mortgage , etc., will determine your eligibility to exit. Contact your lending partner and timeshare resort company for options.

Through education – knowing how to recognize and protect yourself against potential fraud is key. Sadly, there are deceptive and fraudulent companies who target timeshare owners; this is especially true in the resale market. These companies use fraudulent and deceptive actions in an attempt to deceive timeshare owners for their own financial gain. Here are a few red flags of resale scams:

  • If someone contacts you and says they have an “interested buyer” for your timeshare, that’s the first red flag. Proceed with caution!
  • If you receive an unsolicited call from someone claiming to be a representative of ARDA or ARDA-ROC. ARDA and ARDA-ROC DO NOT contact owners unless an owner first reaches out for help.
  • Be wary of companies who contact you with false promises of modifying, cancelling or transferring your timeshare for an upfront fee. Almost always these are fraudulent.
  • If you’re asked to pay an upfront fee, or wire money for a “service”, “tax”, or any other “requirement” for a sale to be completed, don’t do it – that is a scam. * This does not include nominal advertising fees that a legitimate reseller may ask an owner to pay up-front.
  • If an offer sounds too good to be true, it likely is. Scam companies will typically entice owners by saying their buyer is offering a purchase amount equal or close to your asking price.

The mission of ARDA-ROC is to be a powerful resource that advocates on behalf of you – the timeshare owner. This is accomplished through our efforts on key owner issues:

  • Resale & Transfer: Introduce or pass pro-consumer legislation that protects owners from falling victim to scams and help to create a more vibrant secondary market for timeshares.
  • Timeshare Owner Privacy Laws: Support responsible privacy protection for owners that balances the need for communication with the right to be free from third parties acquiring owner data for solicitation purposes.
  • Taxes on Owners: Oppose any unreasonable taxation on owners such as tax on exchange, transient accommodations tax, or unfair increases to property taxes.
  • Non-Judicial Foreclosure: Save homeowner associations time and money by supporting laws that enable a foreclosure sale outside the court system.

Additionally, ARDA-ROC pro-actively monitors all legislation or regulations that may impact your timeshare ownership and works with federal, state and local government to represent your interests.

ARDA-ROC is proud to join in support of the coalition of timeshare resort companies that have created safe and low-cost options for timeshare owners looking to exit their timeshare. These companies recognize that there are a lot of fraudulent parties looking to take advantage of timeshare owners looking to exit, and often times they are in the best position to provide helpful solutions.

While there are timeshare exit companies that claim success in their marketing, there are many exit companies who are the subject of criminal and civil investigations, that take money from consumers without providing any services and that have shut down leaving consumers high and dry. The Coalition for Responsible Exit is committed to ensuring owners can get information and support about how they can safely pursue exiting their timeshare while avoiding scams.

If you feel you have been defrauded or are a victim of a scam, contact your State’s Consumer Protection agency, State Attorney General, and/or your local law enforcement office. To find out the name and contact information of your state’s Attorney General, you can visit

CONSUMER ALERT: Two Florida based exit companies recently filed for bankruptcy protection possibly leaving insufficient funds to refund timeshare owners who paid up-front fees for services, but never received those services. If you paid money to American Resource Management Group d.b.a. Resort Release, American Consumer Credit or another exit company that promised you a money back guarantee, but provided little to no service – you should immediately take action to protect your rights and your funds. Contact your state’s Attorney General and the Attorney General  in the state where the exit company is located to let them know that you paid money to one of these companies. Additionally, if you live in the State of Florida we urge you to contact the legislators in your district by clicking here.

Generally yes, although some restrictions may apply. Many timeshare owners choose to rent out their deeded property or club points as an alternative to selling or exiting their timeshare. Some timeshare resort companies have their own rental programs, so it’s best to contact them first to see if they can assist you. If not, there are a number of timeshare resale companies that offer rental services and can help you list your timeshare for rent through their website. We recommend contacting a few different companies to compare their rental advertising packages and fees when determining which company to work with.

Check out our Rental & Resale Provider Directory.

No, a timeshare should not be purchased with the goal of appreciation or to generate income. It is a use product whose real value comes from using it to create lasting memories and in the benefits received from taking regular, more comfortable vacations.

Checklist to Exit

A Helpful Checklist for Exiting Your Timeshare

If you decide to exit your timeshare, this checklist will help make sure you have all the necessary information ready. 

  • Name, address and phone number of your timeshare resort.
  • The deed and/or contract or membership agreement which clearly identifies the timeshare you own.
  • The financing agreement (if you are still paying for the property) –remember you’ll have to pay this off before you can transfer your timeshare to a new owner.
  • Any title insurance information.
  • Any other information to identify clearly your membership.
  • The exchange company affiliated with your timeshare resort.
  • The amount and due date of your maintenance fee and whether it has been paid for the current year.
  • If billed separately, the amount of real estate taxes owed on your timeshare, the due date and whether they have been paid for the current year.
  • The date your timeshare will next become available for use by a new owner or when a new owner can first make a reservation.
  • Is your timeshare a fixed week or floating week unit and/or does it require an advanced reservation?
  • Gather copies of the documents governing the resort owner’s association, if any, the resort’s rules and regulations, reservation rules and any other information that would be helpful to a new owner, such as area attractions.
  • Know whether or not your timeshare is legally classified as real estate or personal property as this will make a difference in how it is conveyed to a new owner.
  • Check with your owners’ association or resort manager to determine if there is any documentation they need in order to complete any sale.

Reseller Provider Directory