ARDA-ROC warns consumers to never pay an upfront fee to an unregulated company that claims to be able to get consumers out of their timeshare. “We hope state attorneys general and law enforcement will crack down on these and all coronavirus-related scams, as they work to protect consumers across the country during this unprecedented time,” said Clements.
ARDA-ROC encourages timeshare owners who believe they have been unfairly taken advantage of or defrauded by an exit company to contact their state’s attorney general (ConsumerResources.org), the attorney general in the state where the business is located, their local Better Business Bureau or local law enforcement. For additional help contacting these resources, consumers can reach out to the ASK ROC Consumer Support Team at 1-855-939-1515.
For timeshare owners who are contemplating exit, ARDA-ROC recommends owners always contact their timeshare developer, resort management company or HOA as their first source of information regarding exit options. For more information on how to safely explore exit options, visit ResponsibleExit.com.
ARDA-ROC is a 501(c)4 non-profit entity funded by over 1.5 million individual timeshare owner’s voluntary contributions. ARDA-ROC is dedicated to preserving, protecting, and enhancing vacation ownership through smart policy and sensible regulation. ARDA-ROC advocates for local, state, and federal policies that enable the vacation ownership industry to thrive and provide consumers with an enriched vacation ownership experience. For more information, visit ARDAROC.org.
Sarah Bascom, [email protected], 850.294.6636
Kristen Bridges, [email protected], 850.545.1917