Frequently Asked Questions

About the Coalition

The Coalition for Responsible Exit (the Coalition), is dedicated to providing useful information for owners who are looking to safely sell, modify, cancel or exit their timeshare. The Coalition was established by the American Resort Development Association (ARDA) in partnership with timeshare developers, the leading exchange companies, RCI and Interval International, and ARDA Resort Owners’ Coalition (ARDA-ROC). The members of the Coalition have committed to offering easy-to-follow information, clear processes, and consultation with timeshare owners based on their unique situation.

ARDA is the Washington D.C.‐based professional association representing the vacation ownership and resort development industries. Established in 1969, ARDA today has over 600 members ranging from privately held firms to publicly traded companies and international corporations with expertise in shared ownership interests in leisure real estate. The membership also includes timeshare owner associations (HOAs), resort management companies, and owners through the ARDA Resort Owners’ Coalition (ARDA‐ROC). For more information, visit www.arda.org or ARDA ROC’s consumer website at www.arda-roc.org.

ARDA-ROC (Resort Owners’ Coalition) is a 501(c)4 non-profit organization that works to preserve, protect, and enhance the vacation ownership experience through smart policy and sensible regulation. ARDA-ROC is funded by more than 1.5 million timeshare owners who voluntarily contribute to support the coalition. ARDA-ROC works with leaders in the timeshare industry, as well as lawmakers and law enforcement officials to provide consumers an enriched vacation ownership experience that is well protected.

There are no costs to the consultation service offered by ARDA-ROC or the referral service of the Coalition. Based on your particular situation, however, there may be reasonable fees associated with some of the exit solutions provided. These fees will be clearly disclosed to you during the review process of exiting your timeshare.

We understand that timeshare is a use product and that your life circumstances may have changed since you purchased it. Therefore, the Coalition for Responsible Exit was created to help provide timeshare owners like you with the information and tools needed to make an informed decision on exiting your timeshare, as well as equip you with the knowledge to avoid scams and mistakes in the process.

Avoiding Scams

The best timeshare owner is an educated one – knowing how to recognize and protect yourself against potential fraud is key. Sadly, there are deceptive and fraudulent companies who target timeshare owners; this is especially true in the resale market. These companies use fraudulent gimmicks or perform illegitimate actions in an attempt to deceive timeshare owners for their own financial gain. Here are a few red flags of resale scams:

  • If someone contacts you and says they have an “interested buyer” for your timeshare, that’s the first red flag. Proceed with caution!
  • If you receive a call from someone claiming to be a representative of ARDA or ARDA-ROC that is also a scam. ARDA and ARDA-ROC DO NOT contact owners unless first requested by the owner to do so.
  • Be aware, there are companies who may contact you with false promises of modifying, cancelling or transferring your timeshare for an upfront fee. Oftentimes these are fraudulent as well.
  • If you’re asked to pay an upfront fee, or wire money for a “service”, “tax”, or any other “requirement” for a sale to be completed, don’t do it – that is a scam. * This does not include advertising fees that a legitimate reseller may ask an owner to pay up-front.
  • If an offer sounds too good to be true, it likely is. Scam companies will typically entice owners by saying their buyer is offering a purchase amount equal or close to your asking price.

The mission of ARDA-ROC is to be a powerful resource that advocates on behalf of you – the timeshare owner. This is accomplished through:

  • Resale & Transfer: Introduce or pass pro-consumer legislation that protects owners from falling victim to scams.
  • Timeshare Owner Privacy Laws: Support responsible privacy protection for owners to ensure personal information is not shared with third parties for commercial purposes, unwanted solicitation or fraudulent activity.
  • Taxes on Owners: Oppose any effort to inflict unreasonable taxes on owners such as tax on exchange, transient accommodations tax, or unfair property taxes.
  • Non-Judicial Foreclosure: Save homeowner associations time and money by supporting laws that enable the trustee to conduct a foreclosure sale outside the court system.

Additionally, ARDA-ROC pro-actively monitors any regulation or legislation that may impact your timeshare vacation ownership and works with those branches of government to represent your interests.

Exiting

Timeshare is a use product that comes with fees. If you do not use the property or can no longer pay the fees, it may no longer make sense for you. Please explore our website for options.

Whenever possible we encourage you to first work with your timeshare resort company to identify the most cost-effective solution that fits your particular situation. If you choose to work with a third party, we encourage you to use one of our recommended resale providers. Please contact ARDA-ROC for more information or a list of these companies.

If you don’t know who owns your timeshare resort, your exchange company may be able to help you or you can contact ARDA-ROC at (800) 515-3734 and responsibleexit@arda.org.

Yes, you are allowed to move through the process, but unless you have the vacation timeshare owner’s power of attorney, you will need their signature to complete the process.

A mortgage is a contractual obligation between you and your lending partner, which may supersede the rights of the timeshare developer. No third party can relieve you of these obligations without the lender’s approval. How much you owe, the balance and terms of your mortgage, etc., will be factors in your exit options.

Exit Companies

While there are timeshare exit companies that can be helpful, there are also exit companies who have been prosecuted by the law and shut down and who take money from consumers without providing any services. The activities of timeshare exit companies have prompted a number of pending investigations by law enforcement bodies. The Coalition for Responsible Exit is committed to ensuring that owners can get information and support about how they can safely pursue exiting their timeshare while avoiding scams.

If you feel you have been defrauded or a victim of a scam, call contact your State’s Consumer Protection agency, State Attorney General, and/or your local law enforcement office. To find out the name and contact information of your state’s Attorney General, you can visit consumerresources.org/file-a-complaint.

CONSUMER ALERT: Two Florida based exit companies recently filed for bankruptcy protection possibly leaving insufficient funds to refund timeshare owners who paid up-front fees for services, but never received those services. If you paid money to American Resource Management Group d.b.a. Resort Release, American Consumer Credit or another exit company that promised you a money back guarantee, but provided little to no service – you should immediately take action to protect your rights and your funds. Contact your Attorney General and the Attorney General in the state where the exit company is located to let them know that you paid money to one of these companies. Additionally, if you live in the State of Florida we urge you to contact the legislators in your district by clicking here.

General Questions About Timeshare

Yes, many timeshare owners choose to rent out their deeded property or club points as an alternative to selling or exiting their timeshare. Some timeshare developers have their own rental programs, so it’s best to contact your member services department first to see if they can assist you. If not, there are a number of timeshare resale companies offer rental services and can help you list your timeshare for rent through their website. We recommend contacting a few different companies to compare their rental advertising packages and fees when determining which company to work with.

No, timeshare is not a financial investment. It is a use product. The real value of timeshare ownership comes from using it to create lasting memories and in the benefits received from taking regular, more comfortable vacations.